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Frequently Asked Questions

What are your shipping & refund policies?

Your order satisfaction is very important to us. If your order does not arrive in perfect condition, please contact us at 877-488-1808, or via our contact form immediately to allow our Customer Service to assist you. The order is eligible for replacement if the product is melted or destroyed during shipment up through the day of delivery, so it is imperative it is checked upon receiving. Photographic evidence may be requested. If the product is damaged beyond the day of delivery, replacement is not available. Please note that shipping charges are non-refundable.

We are not able to ship to PO Boxes. If you would like to ship to APO/FPO please contact us for availability.

We are commited to customer satisfaction and ensuring the quality of our product. We are sorry but due to regulations on perishable products all purchases are final and all product returned to the factory must be discarded. Once they leave our chocolate factory we will not be able to restock the product and/or issue any refund. Thank you for your cooperation regarding this policy.

Additionally, we are charged $13 for each package that is returned due to an invalid shipping address. If the customer is at fault, they will be required to pay this fee, and the original product will be discarded. New product will only be shipped if another order is placed.

What is warm weather shipping?

Due to the heat sensitivity of our products, if you order between May 1 and October 1, we require a $7.00 supplemental shipping charge to cover the cost of insulation materials. Additionally, we will only ship these orders on Monday, Tuesday or Wednesday so your order will arrive in quality condition.

What states will Snappers® ship to?

We will ship to any of the continental 48 states, as well as the District of Columbia at normal shipping rates. If you are shipping to Alaska or Hawaii, please contact Customer Service at 877-488-1808, or via our contact form for assistance.

Will Snappers® ship outside of the United States?

We cannot at this time ship outside of the continental United States and ensure our products would arrive in quality condition at an affordable price.